{"id":26307,"date":"2022-03-16T01:20:07","date_gmt":"2022-03-16T01:20:07","guid":{"rendered":"https:\/\/directiveconsulting.com\/uk\/?p=26307"},"modified":"2024-05-23T07:40:59","modified_gmt":"2024-05-23T11:40:59","slug":"how-to-create-an-effective-saas-marketing-strategy","status":"publish","type":"post","link":"https:\/\/directiveconsulting.com\/uk\/blog\/how-to-create-an-effective-saas-marketing-strategy\/","title":{"rendered":"How to Create an Effective SaaS Marketing Strategy"},"content":{"rendered":"<p class=\"c3\"><span class=\"c1\">If you have an SaaS brand, you likely already know that you need a specialized SaaS marketing strategy if you want to grow your business, attract more leads, and convert clients.<\/span><\/p>\n<p class=\"c3\"><span class=\"c1\">All the \u201cstandard\u201d marketing advice out there that talks about how to sell to consumers as a B2C or even as a B2B brand won\u2019t cut it. The customer journey is different, their buying process is different, and that means that your strategy needs to shift, too.<\/span><\/p>\n<p class=\"c3\"><span class=\"c1\">Let\u2019s dive deep into everything you need to know about SaaS campaign management to create campaigns that will give you the growth momentum you need, including specific tactics to reach, convert, and retain clients.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"h.fvuv3bn929w1\" class=\"c25\"><span class=\"c24\">How SaaS Marketing Is Different Than Standard B2B Marketing<\/span><\/h2>\n<p class=\"c3\"><span class=\"c11\">SaaS marketing can overlap with B2B marketing, and there are similarities. You\u2019ve got a longer buying cycle compared to B2C,\u00a0<\/span><span class=\"c19 c11\"><a class=\"c22\" href=\"https:\/\/www.google.com\/url?q=https:\/\/customerthink.com\/why-b2b-buying-cycles-are-so-long\/&amp;sa=D&amp;source=editors&amp;ust=1647396996555007&amp;usg=AOvVaw3gsFj6yw-RqWOJXnJNxQO4\">filled with more research<\/a><\/span><span class=\"c1\">\u00a0and often personalized attention between the lead and the business. You also have the challenge that the end-user may be different from the decision maker who you need to sell to.<\/span><\/p>\n<p class=\"c3\"><span class=\"c1\">That being said, the focus with SaaS marketing will be a push to a free trial (or, in some cases, a demo)\u2014 not a contract or a big purchase. The purchase isn\u2019t made upfront, it comes after. That\u2019s an entirely different and sometimes extra step in the sales funnel.<\/span><\/p>\n<p class=\"c3\"><span class=\"c11\">Even once customers convert to a trial, there\u2019s also the possibility that they\u2019re testing multiple tools at once. You need to keep them engaged during that trial process to increase the odds of purchase\u00a0<\/span><span class=\"c5\">and<\/span><span class=\"c1\">\u00a0ideally upsell them to either an annual plan or a higher-than-base-level plan.<\/span><\/p>\n<p class=\"c3\"><span class=\"c11\">And you don\u2019t just need to sell them\u00a0<\/span><span class=\"c5\">once<\/span><span class=\"c1\">. You need to continually ensure that they\u2019re happy and engaged continually, so that they\u2019re using the tool and finding value on an ongoing basis.<\/span><\/p>\n<p class=\"c3\"><span class=\"c1\">This all requires a specialized marketing strategy and an understanding of SaaS campaign management.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"h.5e9xmpbkb0my\" class=\"c25\"><span class=\"c24\">Different SaaS Marketing Campaigns to Create<\/span><\/h2>\n<p class=\"c3\"><span class=\"c1\">A crucial part of SaaS campaign management is understanding how different types of marketing can help at every stage of the digital sales funnel.<\/span><\/p>\n<p class=\"c3\"><span class=\"c1\">These are a few core types of marketing to consider:<\/span><\/p>\n<ul class=\"c7 lst-kix_ckffdy17zkwx-0 start\">\n<li class=\"c3 c13 li-bullet-0\"><span class=\"c2\">Inbound marketing.\u00a0<\/span><span class=\"c11\">This is the practice of putting measures in place to help customers find you. Common examples include search engine optimization and\u00a0<\/span><span class=\"c19 c11\"><a class=\"c22\" href=\"https:\/\/www.google.com\/url?q=https:\/\/directiveconsulting.com\/uk\/services\/content\/&amp;sa=D&amp;source=editors&amp;ust=1647396996556654&amp;usg=AOvVaw0YqE-3uA5Z4xXVP81UWaAZ\">content marketing<\/a><\/span><span class=\"c1\">. It ensures that when customers are searching for you that they\u2019ll be able to find your brand, at least in theory.<br \/>\nIn some cases, inbound marketing can take time and momentum to show results, so it may not be an \u201cimmediate\u201d solution.<\/span><\/li>\n<li class=\"c3 c13 li-bullet-0\"><span class=\"c2\">Outbound marketing.\u00a0<\/span><span class=\"c11\">Outbound marketing is all about reaching out to users where they\u2019re already engaged. Think everything from advertising on third-party platforms,\u00a0<\/span><span class=\"c11 c32\">getting listings on software review sites<\/span><span class=\"c1\">, and cold calling. It doesn\u2019t rely on waiting for customers to come to you.<br \/>\nDepending on which strategies you use, outbound marketing can be fast-acting and help drive results quickly.<\/span><\/li>\n<li class=\"c3 c13 li-bullet-0\"><span class=\"c2\">Email marketing.\u00a0<\/span><span class=\"c1\">Email marketing is invaluable when used to nurture contacts to leads and leads to customers. It can help with relationship building, driving conversions, and both upselling and cross-selling.<\/span><\/li>\n<li class=\"c3 c13 li-bullet-0\"><span class=\"c2\">Social media marketing.\u00a0<\/span><span class=\"c11\">Social media marketing can fall under outbound marketing, but it\u2019s so distinct that we felt it deserves its own bullet point on our list. It\u2019s a great place to stay in touch with engaged followers, and plenty of SaaS brands are even using it for community-building with features like\u00a0<\/span><span class=\"c19 c11\"><a class=\"c22\" href=\"https:\/\/www.google.com\/url?q=https:\/\/adespresso.com\/blog\/facebook-groups-everything-you-need-know\/&amp;sa=D&amp;source=editors&amp;ust=1647396996557540&amp;usg=AOvVaw0yaCjtFj9UkOkOPvW9OcUh\">Facebook Groups<\/a><\/span><span class=\"c1\">.<\/span><\/li>\n<\/ul>\n<h2 id=\"h.d0p0t7fe85t5\" class=\"c25\"><span class=\"c24\">How to Develop an SaaS Marketing Strategy for Every Stage of the Sales Funnel<\/span><\/h2>\n<p class=\"c3\"><span class=\"c1\">A tricky part of SaaS campaign management is knowing when to use each type of marketing and how exactly to do so.<\/span><\/p>\n<p class=\"c3\"><span class=\"c11\">While each company and audience segment is unique, making your individual\u00a0<\/span><span class=\"c19 c11\"><a class=\"c22\" href=\"https:\/\/www.google.com\/url?q=https:\/\/directiveconsulting.com\/uk\/customer-generation\/https:\/\/directiveconsulting.com\/uk\/customer-generation\/&amp;sa=D&amp;source=editors&amp;ust=1647396996558451&amp;usg=AOvVaw264Irq0IKdAAztdP9yMqFl\">Customer Generation<\/a><\/span><span class=\"c11\">\u00a0process unique, there are also a few tried-and-true strategies that can consistently help SaaS companies get results at\u00a0<\/span><span class=\"c19 c11\"><a class=\"c22\" href=\"https:\/\/www.google.com\/url?q=https:\/\/directiveconsulting.com\/uk\/services\/marketing-operations-agency-for-saas\/&amp;sa=D&amp;source=editors&amp;ust=1647396996558741&amp;usg=AOvVaw2Tu21PVJiLh9ukvexXAArF\">each stage of the sales funnel<\/a><\/span><span class=\"c1\">.<\/span><\/p>\n<p class=\"c3\"><span class=\"c1\">\u00a0Let\u2019s take a look at each.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"h.8rr9l4d3z2ue\" class=\"c17\"><span class=\"c16\">Utilize Outbound Marketing to Get On Your Customers\u2019 Radar \u00a0<\/span><\/h3>\n<p class=\"c3\"><span class=\"c11\">\u00a0The first part of your sales funnel needs to be focused on pushing customers\u00a0<\/span><span class=\"c5\">into<\/span><span class=\"c1\">\u00a0your funnel.<\/span><\/p>\n<p class=\"c3\"><span class=\"c1\">In order to aggressively reach new members of your target audience right away, you\u2019ll want to leverage outbound marketing to expand your reach and your visibility. The idea is to show up where people are actively searching for you, or where they may already be engaged.<\/span><\/p>\n<p class=\"c3\"><span class=\"c1\">For SaaS campaign management and development, we strongly recommend the following outbound marketing approaches:<\/span><\/p>\n<ul class=\"c7 lst-kix_k353q516jwud-0 start\">\n<li class=\"c3 c13 li-bullet-0\"><span class=\"c1\">Using PPC platforms like Google Ads (especially search ads) to generate brand awareness with high-intent audiences<\/span><\/li>\n<li class=\"c3 c13 li-bullet-0\"><span class=\"c1\">Having review articles written by experts on trusted sites that have wide audiences<\/span><\/li>\n<li class=\"c3 c13 li-bullet-0\"><span class=\"c11\">Getting organic and paid listings on well-known\u00a0<\/span><span class=\"c11 c29\">software review sites<\/span><span class=\"c1\">\u00a0that users are likely to utilize when researching decisions and looking for new tools<\/span><\/li>\n<\/ul>\n<p class=\"c3\"><span class=\"c1\">The most important factor here is to consider where your specific audience is active so that you can make sure your marketing can reach them there.<\/span><\/p>\n<p class=\"c3 c27\"><img decoding=\"async\" class=\"aligncenter\" title=\"\" src=\"https:\/\/lh6.googleusercontent.com\/fRsYaQRc_mQAagrpgzhjgmvR4YGkLiEu-QS8_tZ-zUan44gtRn6eEFfxM0LvRdgu3Ug8ISTq11sbldw8CHI5RcEV8yQA2a0SiLgibegmNKFGUpybZZI5dVtlgmDuGP3rZpfzcpNK\" alt=\"\" \/><\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"h.7sajeaofbfrr\" class=\"c17\"><span class=\"c16\">Use PPC Ads to Reach Decision Makers<\/span><\/h3>\n<p class=\"c3\"><span class=\"c1\">We\u2019ve already mentioned PPC Ads for capturing search intent above, but there are multiple platforms and strategies to consider here.<\/span><\/p>\n<p class=\"c3\"><span class=\"c11\">In addition to using advertising in order to reach users who are\u00a0<\/span><span class=\"c5\">searching<\/span><span class=\"c1\">\u00a0for new solutions, you can also use PPC Ads for discovery purposes by proactively showing relevant audiences your SaaS product while they\u2019re browsing online.<\/span><\/p>\n<p class=\"c3\"><span class=\"c11 c19\"><a class=\"c22\" href=\"https:\/\/www.google.com\/url?q=https:\/\/business.linkedin.com\/marketing-solutions\/ads&amp;sa=D&amp;source=editors&amp;ust=1647396996561450&amp;usg=AOvVaw0J2Dz3MceC4PvGxaEN9YPU\">LinkedIn Ads<\/a><\/span><span class=\"c1\">\u00a0can be an outstanding platform for this, especially since they have targeting options that can allow you to be laser-focused.<\/span><\/p>\n<p class=\"c3\"><span class=\"c1\">You can make sure to target your decision maker (not just a general audience who works in the industry you\u2019re targeting) by adding criteria like job role, experience, or even the exact company they work for.<\/span><\/p>\n<p class=\"c3\"><img decoding=\"async\" class=\"aligncenter\" title=\"\" src=\"https:\/\/lh6.googleusercontent.com\/96bUKoGO9mXThPDfxEHQeT4uQlFj3PhRK4p_HMuTeZaS0Zn0bxaLa0P53f-3fClkew5Cm7wOuHprOvYr6ae3Gvh03u6f-RoLUdTBbdg4olU0YhmbFEbiG_A9H0DIF5h-TCeDmHrL\" alt=\"\" \/><\/p>\n<p class=\"c3\"><span class=\"c1\">When you\u2019re running these particular PPC ads, remember to focus on who the decision maker is and be conscious of what their specific pain point would be. It may be different from the ultimate end user, and that needs to be reflected in the ad.<\/span><\/p>\n<p class=\"c3\"><span class=\"c1\">The end user may prioritize, for example, ease of use and automation; the decision maker might care more about reporting features, teamwork features, and scaling capability. If you\u2019re unsure which pain points are most significant, you can (and should!) always run split test ads.<\/span><\/p>\n<h3 id=\"h.g3n2ywmbtoi1\" class=\"c17\"><span class=\"c16\">Use Retargeting to Keep Users Moving Through Your Funnel<\/span><\/h3>\n<p class=\"c3\"><span class=\"c1\">In addition to using PPC campaigns to help users discover your SaaS product, you can<\/span><\/p>\n<p class=\"c3\"><span class=\"c1\">also use retargeting ad campaigns on multiple platforms (including Facebook, Google Ads, LinkedIn, and more) to show ads to users who have interacted with your business in some way.<\/span><\/p>\n<p class=\"c3\"><span class=\"c1\">Retargeting campaigns can go a long way in helping you to keep users engaged to the point where they book a trial or demo, or even to where they\u2019ll convert. It makes your other campaigns more impactful because it decreases the likelihood that you\u2019ll have high-value leads slip away.<\/span><\/p>\n<p class=\"c3\"><span class=\"c1\">Retargeting ad campaigns allow you to target audiences like the following:<\/span><\/p>\n<ul class=\"c7 lst-kix_ogxhbrx4q8xv-0 start\">\n<li class=\"c3 c13 li-bullet-0\"><span class=\"c1\">Those who visited your website after discovering it through SEO, a software review site, an initial ad<\/span><\/li>\n<li class=\"c3 c13 li-bullet-0\"><span class=\"c1\">Potential customers who have signed up for your newsletter or for a lead magnet like a webinar in the past<\/span><\/li>\n<li class=\"c3 c13 li-bullet-0\"><span class=\"c1\">Users who have visited a specific landing page and either did or did not take a specific action like signing up for a trial or getting in touch<\/span><\/li>\n<li class=\"c3 c13 li-bullet-0\"><span class=\"c1\">Existing users who you want to upsell higher-cost plans or cross-sell new features to<\/span><\/li>\n<li class=\"c3 c13 li-bullet-0\"><span class=\"c1\">People who watched an ad about your software to Facebook Ads to completion but who didn\u2019t click<\/span><\/li>\n<li class=\"c3 c13 li-bullet-0\"><span class=\"c1\">Users from a list of leads, contacts, or customers that you\u2019ve created; you can use integrations to push these lists from your email software or CRM tool to the PPC platforms<\/span><\/li>\n<\/ul>\n<p class=\"c3\"><img decoding=\"async\" class=\"aligncenter\" title=\"\" src=\"https:\/\/lh4.googleusercontent.com\/pQ9-epgmkK3kZ9EyA3MzlzwzyOgM-vrylj3j9-3s5i27fxNH0BZIJ_cARYaTmV5qCdOEE6gb0hwVxbY3fifOQ9weC1hk9a6U733EKIsJbybw1grMnRHpODT_wMDIS_5TpUkf_l_k\" alt=\"\" \/><\/p>\n<p class=\"c3\"><span class=\"c11\">Each platform has their own unique retargeting capabilities. And while it\u2019s worth noting that the\u00a0<\/span><span class=\"c19 c11\"><a class=\"c22\" href=\"https:\/\/www.google.com\/url?q=https:\/\/www.facebook.com\/business\/help\/331612538028890?id%3D428636648170202&amp;sa=D&amp;source=editors&amp;ust=1647396996564188&amp;usg=AOvVaw0_9VsVz6x1VuC1B3422_8p\">iOS 14.5 update did throw off some of the data<\/a><\/span><span class=\"c1\">\u00a0and tracing abilities, retargeting is still going strong and can help you ensure that no one slips between the cracks.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"h.c5e3d243nip0\" class=\"c17\"><span class=\"c16\">Utilize Content Marketing to Build Trust &amp; Capture Lead Information<\/span><\/h3>\n<p class=\"c3\"><span class=\"c1\">Content marketing should be a priority for every SaaS company out there right from the beginning. \u00a0<\/span><\/p>\n<p class=\"c3\"><span class=\"c1\">Content marketing is the practice of leveraging value in order to build relationships, trust, and ultimately your client list.<\/span><\/p>\n<p class=\"c3\"><span class=\"c11\">Blogging is often a main pillar of content marketing for most SaaS brands. It can make a huge impact on SEO, it\u2019s great for link building (which boosts the overall\u00a0<\/span><span class=\"c19 c11\"><a class=\"c22\" href=\"https:\/\/www.google.com\/url?q=https:\/\/moz.com\/learn\/seo\/domain-authority&amp;sa=D&amp;source=editors&amp;ust=1647396996565015&amp;usg=AOvVaw1GjFvtHlWvXnURGbHj_9u9\">domain authority<\/a><\/span><span class=\"c1\">\u00a0of your entire site), and it can demonstrate that you truly are an expert in your field. Many SaaS companies shoot for at least one blog post for week, but some go for more.<\/span><\/p>\n<p class=\"c3\"><img decoding=\"async\" class=\"aligncenter\" title=\"\" src=\"https:\/\/lh3.googleusercontent.com\/Zc2XWC81MucWfaGXJSUb5JxBceFQY8Orh2Mrp0PSsCys2I5ODfxYpTJ9sYa_XHHb734BZm2KObSPCveOHCgxRGOWlI-0GKOo0wev-UBLfsfYc6koVcP0oFkLmQVMhhi0f61hAbUO\" alt=\"\" \/><\/p>\n<p class=\"c3\"><span class=\"c1\">Content marketing goes beyond blog posts, too. It may also include the following:<\/span><\/p>\n<ul class=\"c7 lst-kix_rzjbd45s05uj-0 start\">\n<li class=\"c3 c13 li-bullet-0\"><span class=\"c1\">Free webinars that can share information with your target audience, and may or may not have experts from other industries or businesses<\/span><\/li>\n<li class=\"c3 c13 li-bullet-0\"><span class=\"c1\">Lead magnets like ebooks, checklists, templates, or whitepapers that are relevant to the product (think a social media audit template for social media marketing software)<\/span><\/li>\n<li class=\"c3 c13 li-bullet-0\"><span class=\"c1\">Infographics that are ideally shared widely on social media<\/span><\/li>\n<li class=\"c3 c13 li-bullet-0\"><span class=\"c1\">Informational and educational YouTube videos<\/span><\/li>\n<\/ul>\n<p class=\"c3\"><span class=\"c1\">The entire point of content marketing is to offer valuable, quality content to capture all the benefits we\u2019ve discussed above, so remember to ensure that every piece of content you publish has these qualities:<\/span><\/p>\n<ul class=\"c7 lst-kix_vh1expdg95bt-0 start\">\n<li class=\"c3 c13 li-bullet-0\"><span class=\"c1\">It\u2019s competitive compared to what the competition is already offering<\/span><\/li>\n<li class=\"c3 c13 li-bullet-0\"><span class=\"c1\">It\u2019s unique compared to what\u2019s already been written and published<\/span><\/li>\n<li class=\"c3 c13 li-bullet-0\"><span class=\"c1\">You\u2019re focusing on actionable tips that people can actually walk away with and use after reading<\/span><\/li>\n<li class=\"c3 c13 li-bullet-0\"><span class=\"c1\">You cite your sources and back up your points<\/span><\/li>\n<li class=\"c3 c13 li-bullet-0\"><span class=\"c1\">There are visual components like images, infographics, or videos<\/span><\/li>\n<li class=\"c3 c13 li-bullet-0\"><span class=\"c11\">Your content is strategically optimized for the sales funnel and you have a\u00a0<\/span><span class=\"c19 c11\"><a class=\"c22\" href=\"https:\/\/www.google.com\/url?q=https:\/\/blog.hubspot.com\/marketing\/types-ctas-blog&amp;sa=D&amp;source=editors&amp;ust=1647396996566666&amp;usg=AOvVaw3ks-0hCYGpdqAp3bL093PC\">relevant CTA<\/a><\/span><span class=\"c1\">\u00a0to drive real results from it (this can be pushing users to a lead magnet for a mid-funnel post or to a trial page from an end-of-funnel post)<\/span><\/li>\n<\/ul>\n<h4 id=\"h.axgjf6tgjcu2\" class=\"c18\"><span class=\"c15 c11\">Doesn\u2019t Content Marketing Take Too Long?<\/span><\/h4>\n<p class=\"c3\"><span class=\"c1\">We want to address a question that we\u2019re often asked by our clients: Doesn\u2019t content marketing and blogging take too long? I want results quickly.<\/span><\/p>\n<p class=\"c3\"><span class=\"c1\">It can and often does take some time for content marketing to really take effect with new sites, but it\u2019s a long-term strategy that you want to implement right away.<\/span><\/p>\n<p class=\"c3\"><span class=\"c1\">It\u2019s like your retirement account. Would you rather put 10k into a retirement account today, or have 10k from ten years ago that\u2019s collected compounded interest?<\/span><\/p>\n<p class=\"c3\"><span class=\"c1\">Content marketing is the same way. The best time to start was yesterday, but the second best time to start is today, and the results you see will be worth it even if it takes a little time. It\u2019s all about those compound results and the momentum overtime.<\/span><\/p>\n<p class=\"c3\"><span class=\"c11\">Looking for help with your content marketing? Take a look at our\u00a0<\/span><span class=\"c19 c11\"><a class=\"c22\" href=\"https:\/\/www.google.com\/url?q=https:\/\/directiveconsulting.com\/uk\/services\/content\/&amp;sa=D&amp;source=editors&amp;ust=1647396996568516&amp;usg=AOvVaw3fV19M7fwmcpQMeiIqM-Xf\">content marketing services for SaaS brands<\/a><\/span><span class=\"c1\">.<\/span><\/p>\n<h3 id=\"h.buoeombsjmqi\" class=\"c17\"><span class=\"c16\">Have Product Tours Readily Available<\/span><\/h3>\n<p class=\"c3\"><span class=\"c1\">Some people don\u2019t think of what\u2019s on your site as part of a marketing campaign for SaaS companies, but it is.<\/span><\/p>\n<p class=\"c3\"><span class=\"c1\">And that means you\u2019re going to want to have readily-available product tours that are engaging and visible on your site right off the bat.<\/span><\/p>\n<p class=\"c3\"><span class=\"c1\">Product tours are media that shows users what using the tool is really like. This can include any of the following:<\/span><\/p>\n<ul class=\"c7 lst-kix_otzca7asog0d-0 start\">\n<li class=\"c3 c13 li-bullet-0\"><span class=\"c1\">Images of the SaaS tool\u2019s interface on both desktop and mobile<\/span><\/li>\n<li class=\"c3 c13 li-bullet-0\"><span class=\"c1\">Videos of the tool in use, showing the interface and walking viewers through different features<\/span><\/li>\n<li class=\"c3 c13 li-bullet-0\"><span class=\"c1\">Free \u201cdemo accounts\u201d that users can access to see how the tool works with plenty of data already in it and set up complete<\/span><\/li>\n<li class=\"c3 c13 li-bullet-0\"><span class=\"c1\">Demos that can be booked to walk potential customers through the tool and answer their questions<\/span><\/li>\n<\/ul>\n<p class=\"c3\"><img decoding=\"async\" class=\"aligncenter\" title=\"\" src=\"https:\/\/lh3.googleusercontent.com\/F0x_srReLZqG2KA53n6y9yjaNLf1UWB15aYmdDsW-jVBgt-rfaP7U98-7ZWecdaFsvVpVz9navPiUEfmyezbBSwR1EIIPT9J13AEAOyRDHpc3zAWFQxAgYOcl5__KbCXe_pfkB_F\" alt=\"\" \/><\/p>\n<p class=\"c3\"><span class=\"c1\">In many cases, a combination of multiple options above is a good way to go so that users are able to experience product tours in the way they prefer to.<\/span><\/p>\n<p class=\"c3\"><span class=\"c1\">Some would much rather watch a video, for example, than book a demo at a specific time; other high-value spenders want to get a personalized demo with a specialist.<\/span><\/p>\n<p class=\"c3\"><span class=\"c1\">You can also use \u00a0the media in ads, email, and on social media in addition to on your site, so they\u2019re well worth investing in.<\/span><\/p>\n<h3 id=\"h.g7bwo06nfcor\" class=\"c17 c33\"><\/h3>\n<h3 id=\"h.ut4xr0obgf2g\" class=\"c17\"><span class=\"c16\">Highlight Use Cases on Your Site<\/span><\/h3>\n<p class=\"c3\"><span class=\"c1\">In many cases, a single SaaS product will appear to multiple different audience segments for multiple use cases.<\/span><\/p>\n<p class=\"c3\"><span class=\"c1\">If this is the case for your tool, it can be useful to highlight those different audience segments or use cases on your site.<\/span><\/p>\n<p class=\"c3\"><span class=\"c1\">Some tools, for example, may work for individual freelancers, mid-sized teams, and enterprise-level companies, but each may have specific features or plans that they most benefit from.<\/span><\/p>\n<p class=\"c3\"><span class=\"c1\">Others may have specialized features for different industries; it\u2019s not uncommon to see CRMs promote unique features for financial organizations, medical organizations, and real estate agents.<\/span><\/p>\n<p class=\"c3\"><span class=\"c1\">Highlight this clearly on your site in a visible way to show every segment that your tool is a good fit for their needs right off the bat. Clear headers in the navigation bar is a great option, because it catches their attention and immediately puts them on a landing page that was written to be hyper-relevant for them.<\/span><\/p>\n<p class=\"c3\"><span class=\"c1\">You won\u2019t have single-person companies thinking that the tool is too intense or overwhelming for them, and you won\u2019t run the risk that the high-level enterprise clients will think it\u2019s too simple and won\u2019t have the capacity for scale.<\/span><\/p>\n<p class=\"c3\"><span class=\"c11\">You can see an example of how\u00a0<\/span><span class=\"c19 c11\"><a class=\"c22\" href=\"https:\/\/www.google.com\/url?q=https:\/\/calendly.com\/&amp;sa=D&amp;source=editors&amp;ust=1647396996574226&amp;usg=AOvVaw0Nm8MWKgY87vqx8RFBGsKg\">Calendly<\/a><\/span><span class=\"c1\">\u00a0does this here:<\/span><\/p>\n<p class=\"c3\"><img decoding=\"async\" class=\"aligncenter\" title=\"\" src=\"https:\/\/lh5.googleusercontent.com\/1DnepNMj8whyguV3MfzLX5IvbO8zhFQCgZ1vYIUDoJlXjULEl6vf2mNCf2FpZaWWIrcsYKNGvyoHxHVh5A6zsq4go7_2O3jx7kw7KLwTLGCIADC2aOaUnrIWZODXP3tliofApQa2\" alt=\"\" \/><\/p>\n<p>&nbsp;<\/p>\n<h3 id=\"h.833imlpjabia\" class=\"c17\"><span class=\"c16\">Take Advantage of Your Email Welcome Series<\/span><\/h3>\n<p class=\"c3\"><span class=\"c1\">Once users actually sign up for a free trial, it\u2019s essential to nurture them during that brief trial period (whether it\u2019s a week or a month).<\/span><\/p>\n<p class=\"c3\"><span class=\"c1\">You want to ensure that they\u2019re getting the most out of the SaaS product to really see it\u2019s value, because that\u2019s the best way to 1) Ensure that they become a paid customer and 2) Are more likely to choose a higher-cost plan.<\/span><\/p>\n<p class=\"c3\"><span class=\"c1\">Remember that if users complete your free trial and don\u2019t convert that there\u2019s a good chance they won\u2019t be back and that they\u2019ll choose another tool.<\/span><\/p>\n<p class=\"c3\"><span class=\"c1\">As a result, it\u2019s crucial to use every tool in your arsenal to keep them engaged during that trial. Email will be your best weapon here.<\/span><\/p>\n<p class=\"c3\"><span class=\"c1\">Email allows you to get directly into a user\u2019s inbox, and you can use it to slowly introduce them to the tool.<\/span><\/p>\n<p class=\"c3\"><span class=\"c1\">First, make sure that your welcome series thanks them for joining but also walks them through the set up process.<\/span><\/p>\n<p class=\"c3\"><span class=\"c1\">The more they put into the tool during trial, the more likely they are to become invested and wind up becoming a conversion. Include CTAs to \u201cset up the tool now\u201d in an email, which takes them to your in-app onboarding.<\/span><\/p>\n<p class=\"c3\"><img decoding=\"async\" class=\"aligncenter\" title=\"\" src=\"https:\/\/lh4.googleusercontent.com\/YNoJwiq_yshS0UQl25_2JmEuF6kNY36zgMJ003alEDqDV48vLoy8t2piNinBhQNaDMyQaM-W6NaUjMURg59AxTXpAnrv1Md64IaB7ZK3EcLzexukfE1QdlY5DWfRQQAMLRfPJ9Ua\" alt=\"\" \/><\/p>\n<p class=\"c3\"><span class=\"c1\">You can also show them how easy set up is, and that there\u2019s a light at the end of the tunnel, by telling them the few simple steps that will be involved.<\/span><\/p>\n<p class=\"c3\"><img decoding=\"async\" class=\"aligncenter\" title=\"\" src=\"https:\/\/lh3.googleusercontent.com\/Miq9pJN9Mkqie7IUxaSQqC7H-MIz9oExQGeylfYydNX9SAcybPOmh0bsby0MzsTHAwBDNQ_FoH-hhQfNcoTBzpnMVp5qDlLi3U5Ey2eM13MGY8b0_BD326bRDMOO36n7YDEbhfwn\" alt=\"\" \/><\/p>\n<p class=\"c3\"><span class=\"c1\">Once set up is complete, you should also email them frequently with a welcome series that\u2019s designed to slowly walk them through the tool and highlight key features they may have missed.<\/span><\/p>\n<p class=\"c3\"><span class=\"c1\">A handful of emails that shows them advanced or automated features can get them back into the tool, excited about it, and really understanding what you have to offer.<\/span><\/p>\n<h4 id=\"h.e2nsea5g61l0\" class=\"c18\"><span class=\"c11 c15\">Email Beyond Lead Nurturing &amp; Trials<\/span><\/h4>\n<p class=\"c3\"><span class=\"c1\">Don\u2019t forget to make it easy for users to get in touch, and to have all of these emails include a line that puts them in direct contact with a customer service or sales representative if they need it at any point. You do not want to make it hard for them to decide to purchase.<\/span><\/p>\n<p class=\"c3\"><span class=\"c2\">And pro tip: Once users officially become customers, you can still use email to keep them engaged.\u00a0<\/span><span class=\"c11\">Let them know when new features or updates come to the platform, or new side products are available. This is an easy way to show your existing customers that the tool is growing and changing alongside their business.<\/span><\/p>\n<h3 id=\"h.8t3j8f1jtl16\" class=\"c17 c33\"><\/h3>\n<h3 id=\"h.6t8htbgnjc4g\" class=\"c17\"><span class=\"c16\">Incentivize Referrals<\/span><\/h3>\n<p class=\"c3\"><span class=\"c1\">Happy customers are often very willing to refer your tool to their friends and colleagues.<\/span><\/p>\n<p class=\"c3\"><span class=\"c1\">As a freelancer, I can\u2019t tell you how many times I\u2019ve seen posts in writing groups asking for recommendations about writing tools, project management software, and invoicing options. Each time, the threads are filled with people sharing their favorites. And each time, that person picks a tool from that list and becomes a client.<\/span><\/p>\n<p class=\"c3\"><span class=\"c1\">You can incentivize this further with an official referral program. Offer a valuable reward, like a free month of service or a free add-on feature, for both new customers and the referrer who sent the customer your way. It builds a relationship and can go a long way in driving new, highly-qualified customers your way.<\/span><\/p>\n<p class=\"c3\"><span class=\"c11\">And don\u2019t forget; referral programs are often well-worth their cost, and then some. Customers that come through referral programs have a\u00a0<\/span><span class=\"c19 c11\"><a class=\"c22\" href=\"https:\/\/www.google.com\/url?q=https:\/\/www.extole.com\/blog\/15-referral-marketing-statistics-you-need-to-know\/&amp;sa=D&amp;source=editors&amp;ust=1647396996581614&amp;usg=AOvVaw29WvMk-OqRSUv2IP7dAwih\">37% higher retention rate<\/a><\/span><span class=\"c1\">\u00a0than other customers, they spend more on average, and they\u2019re also more likely to convert to begin with.<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2 id=\"h.wa4sqgj84r4\" class=\"c25\"><span class=\"c24\">Final Thoughts<\/span><\/h2>\n<p class=\"c3\"><span class=\"c1\">SaaS campaign management will require its own unique strategies and best practices, but with those strategies and tactics in your back pocket, it will become much easier to attract high-value members of your target audience.<\/span><\/p>\n<p class=\"c3\"><span class=\"c1\">Remember that above all else that your specific audience segments should be at the absolute center of everything that you\u2019re doing. It will drive which platforms you choose to market on, the types of use cases you highlight on your site, and even what types of product tours you have available.<\/span><\/p>\n<p class=\"c3\"><span class=\"c1\">By taking a customer-led approach, you\u2019ll have better immediate and long-term success. This is everything that we do for our SaaS clients here at Directive Consulting, knowing that the customer really should always be first.<\/span><\/p>\n<p class=\"c3\"><span class=\"c2 c14\">Interested in learning more about SaaS campaign management and our customer-led approach? Check out our\u00a0<\/span><span class=\"c19 c2 c14\"><a class=\"c22\" href=\"https:\/\/www.google.com\/url?q=https:\/\/directiveconsulting.com\/uk\/customer-generation\/&amp;sa=D&amp;source=editors&amp;ust=1647396996583524&amp;usg=AOvVaw1aIk30ijdMUXCUZ5OND03Q\">Customer Generation Methodology<\/a><\/span><span class=\"c2 c14 c35\">.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you have an SaaS brand, you likely already know that you need a specialized SaaS marketing strategy if you<\/p>\n","protected":false},"author":61,"featured_media":26308,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[24,38],"tags":[150,155,162],"class_list":["post-26307","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-agency-life","category-inbound-marketing","tag-saas","tag-saas-marketing","tag-saas-strategy"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How to Create an Effective SaaS Marketing Strategy - Directive UK<\/title>\n<meta name=\"description\" content=\"Operational Alignment in SaaS is paramount for B2B marketing. 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