{"id":26401,"date":"2022-04-14T23:24:38","date_gmt":"2022-04-14T23:24:38","guid":{"rendered":"https:\/\/directiveconsulting.com\/uk\/?p=26401"},"modified":"2024-05-23T07:40:59","modified_gmt":"2024-05-23T11:40:59","slug":"hubspot-attribution-reporting","status":"publish","type":"post","link":"https:\/\/directiveconsulting.com\/uk\/blog\/hubspot-attribution-reporting\/","title":{"rendered":"How To Set Up Hubspot Attribution Reporting for SaaS"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Marketers today have a variety of channels with which they can engage their audience. Although the buyer\u2019s journey is no longer linear, the marketers will still need to engage with their customers through multiple touchpoints before they make a purchase.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">And that\u2019s where the challenge lies\u2014\u00a0 the marketers need to know which channels provide the biggest ROI and why that happens. They need to use predictive <\/span><a href=\"https:\/\/directiveconsulting.com\/uk\/services\/analytics\/\"><span style=\"font-weight: 400;\">analytics<\/span><\/a><span style=\"font-weight: 400;\"> to assess which channels are worth investing more since they provide better results and which channels should take a back seat.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But considering the buyer\u2019s journey not being linear, it\u2019s getting harder and harder to track the process and distinguish between vanity metrics and those that move the needle.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">That\u2019s where marketing attribution comes into play.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h2><strong>What is Hubspot Attribution Reporting?<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Marketing attribution is simply a reporting strategy. Marketing attribution allows marketing and sales people to see the impact their marketing made on an objective such as a purchase, sale, or subscription.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You can see the impact of your goals and objectives by taking a marketing attribution report. It pulls all the relevant data and interaction points from the buyer\u2019s journey and provides insights into which channels and content types provide the biggest return on investment.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">There\u2019s also <\/span><a href=\"https:\/\/directiveconsulting.com\/uk\/resources\/glossary\/attribution-model\/\"><span style=\"font-weight: 400;\">multi-touch attribution <\/span><\/a><span style=\"font-weight: 400;\">which measures all the customer\u2019s interactions with a brand up to the key moment in the buyer\u2019s journey.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When you use multi-touch attribution, you can see all the interactions the customer had and pinpoint the exact one that led to a conversion in the buyer\u2019s journey. This will provide you with the necessary info regarding the buyer\u2019s behavior so that you can make better time\/money investments in the future.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With this strategy, you can, for example, see how a blog post or a social media campaign impacted sales or which campaign drove the most revenue.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When it comes to HubSpot, they support two types of multi-touch attribution reports:\u00a0<\/span><b><\/b><\/p>\n<ul>\n<li aria-level=\"1\"><b>Revenue attribution reports.<\/b><span style=\"font-weight: 400;\"> These multi-touch reports measure the entire journey from the visitor\/stranger phase to the point where the lead became a customer.\u00a0<\/span><\/li>\n<li aria-level=\"1\"><b>Contact create attribution reports.<\/b><span style=\"font-weight: 400;\"> These multi-touch reports measure the journey of your contacts from the moment they were created in your CRM.\u00a0<\/span><\/li>\n<\/ul>\n<p><a href=\"https:\/\/www.hubspot.com\/\"><span style=\"font-weight: 400;\">HubSpot<\/span><\/a><span style=\"font-weight: 400;\"> attribution reporting is based on contact interactions that HubSpot is tracking. There needs to be an associated contact or the revenue will not be attributed to any interactions.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><strong>What is Attribution reporting and why it\u2019s important to SaaS?<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">When you use attribution reporting, you will be able to tell the following things:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Where are your customers coming from (which channels)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">What piece of content did they engage with<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Where are they in the buyer\u2019s journey when they\u2019re consuming a certain piece of content<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">What campaigns are effective in different stages of the buyer\u2019s journey<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">There are different attribution reporting models that will help you assess the effectiveness of your channels:\u00a0<\/span><b><\/b><\/p>\n<ul>\n<li aria-level=\"1\"><b>First interaction.<\/b><span style=\"font-weight: 400;\"> This report emphasizes the importance of the first interaction the customer has with your brand.<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><b>Last interaction.<\/b><span style=\"font-weight: 400;\"> This report emphasizes the importance of the last interaction that the customer had before they achieved the goal you set out for them.\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><b>Linear attribution.<\/b><span style=\"font-weight: 400;\"> This report gives credit to all data points in your buyer\u2019s journey evenly.\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><b>U-shaped.<\/b><span style=\"font-weight: 400;\"> This report places 40% of the value on the first interaction and then another 40% on a set point that you created within the system. The remaining 20% focuses on the behaviors between those two points.\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><b>W-shaped.<\/b><span style=\"font-weight: 400;\"> This report also distributes value to different points: 30% on the first interaction, 30% on the last interaction, and 30% to a specific point set in the journey. The remaining 10% is for the remaining data points.\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><b>Full-path.<\/b><span style=\"font-weight: 400;\"> This model evenly spreads the credit to the first, last, special point, and the closed sale point (22.5% each). The remaining 10% is spread across the remaining data points.\u00a0<\/span><\/li>\n<li aria-level=\"1\"><b>Time decay.<\/b><span style=\"font-weight: 400;\"> This model puts the focus on the most recent data point interactions.\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">As a SaaS business, you need to be doing marketing attribution reports. Not only for the first interaction\/payment the customer does, but also for the lifetime value of the customer and figuring out how to increase it.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">So using marketing attribution as Saas is essential if you want your business to thrive.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><strong>Why is Hubspot Renowned for attribution reporting<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">HubSpot is an all-in-one full CRM platform and it\u2019s no different when it comes to attribution reporting.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Within HubSpot, you can choose one of the two multi-touch attribution reports: Contact create, and revenue attribution reports.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With contact create attribution report, you actually cover the first interaction (first touchpoint) and <\/span><a href=\"https:\/\/directiveconsulting.com\/uk\/resources\/glossary\/lead-generation\/\"><span style=\"font-weight: 400;\">lead generation<\/span><\/a><span style=\"font-weight: 400;\"> in the buyer\u2019s journey. With the revenue attribution model, you cover all the data points up till the person becomes a customer of your business.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">So with HubSpot attribution reporting, you\u2019re covering the entirety of the buyer\u2019s journey and no matter what your attribution report goals are, you can achieve them by using HubSpot\u2019s attribution reporting.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<h3><strong>Benefits of Hubspot&#8217;s CRM for SaaS Industry<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">There are four main benefits that SaaS companies get by using HubSpot\u2019s CRM:\u00a0<\/span><b><\/b><\/p>\n<ul>\n<li aria-level=\"1\"><b>Implementing buyer personas.<\/b><span style=\"font-weight: 400;\"> SaaS companies work with people from various industries and they need to reach out and target different decision-makers. To do so effectively, SaaS companies are using HubSpot to develop buyer\u2019s personas and figure out the most effective strategies to reach their personas.<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><b>Building inbound processes.<\/b><span style=\"font-weight: 400;\"> SaaS companies are using HubSpot to \u201cbuild the bridge\u201d between their sales and marketing teams\u2014 enter inbound processes. SaaS companies are working with HubSpot to create inbound processes, define steps all the way from lead generation to generating sales.\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><b>Content marketing &amp; SEO.<\/b><span style=\"font-weight: 400;\"> SaaS companies need to create enough content to provide information to their potential customers. On top of that, they need to be \u201cseen\u201d by the customers on SERP.\u00a0 To do so, they\u2019re using HubSpot\u2019s CRM to manage their <\/span><a href=\"https:\/\/directiveconsulting.com\/uk\/resources\/glossary\/content-management-system\/\"><span style=\"font-weight: 400;\">content production<\/span><\/a><span style=\"font-weight: 400;\"> and content distribution.<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-level=\"1\"><b>Automation.<\/b><span style=\"font-weight: 400;\"> SaaS companies usually have quite a long sales cycle and to ensure that all the steps in the process are being executed, the company needs to rely on automation. SaaS companies are using HubSpot\u2019s automation options for lead nurturing and making sure that no steps in the process are being skipped.\u00a0<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2><strong>Setting Up Attribution Reporting for SaaS Brands<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">We will cover four different things when it comes to attribution reporting:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Creating a report<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Configuring a report<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Adding report filters<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Saving\/exporting the report<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h3><strong>Creating a report<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Here is the step-by-step process on how to create a report:\u00a0<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Go to your HubSpot account and click on Reports<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Click Create custom report<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">On the left side, select Attribution<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You will have two options for generating reports: Sample report or Create New Report<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">On the top right, click Next, and then name your report<\/span><\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<h3><strong>Configuring a report<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Configuring a report will help you get the most out of your attribution reports:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You can configure chart type, attribution model. and dimensions.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Chart types have Donut, Pie, and Summary chart types<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You can choose different attribution models (first, last, linear, W-shaped, U-shaped, full-path, time-decay)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You can choose different dimensions (asset, deal, interaction, UTM, and others)<\/span><\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<h3><strong>Adding report filters<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">To set up report filters, go to:\u00a0<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">In the left sidebar, choose filters that are exclusive to one of the three attribution reports<\/span>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Contact create attribution reports<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Deal create attribution reports\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"2\"><span style=\"font-weight: 400;\">Revenue attribution reports<\/span><\/li>\n<\/ol>\n<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You can choose asset types<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You can choose to limit the report to only one campaign<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You can limit the report to a specific interaction source (like organic search)<\/span><\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<h3><strong>Saving\/exporting the report<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Here\u2019s a step-by-step process on how to save your attribution report:\u00a0<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Set-up your report<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">On the top right, click Save. This will give you the option to add to the dashboard, not add to the dashboard, or create a new dashboard where it will be saved<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Name your report and save it\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">To export your report, click Export in the upper right<\/span><\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<h2><strong>SaaS Marketing Attribution\u00a0<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Attribution reporting can really help you define where you need to focus your marketing efforts. But if you still need additional help with figuring out how to get sales-qualified leads instead of marketing-qualified leads, you should <\/span><a href=\"https:\/\/directiveconsulting.com\/uk\/discovery-call\/\"><span style=\"font-weight: 400;\">book an intro call<\/span><\/a><span style=\"font-weight: 400;\"> with one of our agents.\u00a0\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Marketers today have a variety of channels with which they can engage their audience. Although the buyer\u2019s journey is no<\/p>\n","protected":false},"author":68,"featured_media":26402,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[24],"tags":[],"class_list":["post-26401","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-agency-life"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>How To Set Up Hubspot Attribution Reporting for SaaS - Directive UK<\/title>\n<meta name=\"description\" content=\"Hubspot is one of the most well-known CRMs utilized by a variety of brands. 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